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Rescheduling, Cancellation & Refund Policy

Effective Date: August 10, 2020

For Single Services related to: Electrician, Plumber, Carpenter, IT Repair, Washing Machine Repair, AC Service or similar nature of services.

Duty Guy will charge amount Rs.199 or Rs.249 as applicable and cancellation charges if customer cancels the scheduled visit.

To avoid cancellation charges, customers are requested to reschedule or cancel the order 2 hours before the scheduled time.

CANCELLATION POLICY:

  • You can reschedule or cancel your service request via Duty Guy website and through Duty Guy call centre.
  • If service request is cancelled 2 hours before the scheduled service time, the cancellation charges will not be applicable. If the service is cancelled within 2 hours of scheduled service time, customer is liable to pay cancellation charges.
  • If the order booking and service time is within 2 hours and customer cancels the order, then cancellation charges will be applicable.
  • Due to any unforeseen circumstances or internal reasons, Duty Guy reserves the right to cancel any order at any point of time, and will not be liable to anyone for the same.
  • If the service person or Duty Guy cancels the visit then customer is not liable to pay cancellation charges.
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